Frequently Asked Questions
Answers to common queries about LiveShift
It’s a conversational agent that answers your phone like a trained staff member—handling greeting, questions, bookings, and hand-offs to humans when needed. It integrates with your calendar/CRM so it can actually do things, not just talk.
IVRs are menu trees (“Press 1 for sales”). Our agent uses natural language understanding to let callers speak freely, ask follow-ups, and complete tasks without rigid menus—while still respecting your business rules.
Common use cases include FAQs, pricing and service questions, booking and rescheduling, order lookups, intake, and after-hours coverage. You control what’s in or out of scope.
Yes. Choose from multiple voices and tune tone, pace, and formality. You can also upload brand FAQs and instructions to guide responses.
Voices are neural TTS with low latency. They’re designed to sound natural, respond quickly, and handle interruptions, so conversations feel human.
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